The Robeez brand is your assurance of quality craftsmanship.We’ll be happy to exchange or refund your purchase with Robeez Footwear Ltd. Robeez return/exchange policy is 60 days from day of purchase. If you have any questions or concerns regarding your return or exchange, please contact us prior to returning your item(s) by email or by calling us at 0800 587 5610 or 44 (0)1446 775511, Monday to Friday.

If you originally purchased from one of our other web sites, please visit the appropriate one below for more information:

Canada/US: www.robeez.com





Exchanging your Robeez online footwear

If you are exchanging your unworn footwear for another size or design, please use the return/exchange form provided.

If you are exchanging your footwear due to a manufacturing defect, please contact us to have your return authorized first. We can provide a same-size replacement in the same or different design.

Email: info@robeez.co.uk

Phone: 0800 587 5610 or 44 (0)1446 775511

Returning your Robeez online footwear

If you are returning your unworn footwear for a refund, please provide us with your order number, if known, and use the return/exchange form provided. (Your order number can be found in your original email confirmation from Robeez.) Robeez can only refund footwear originally purchased directly from robeez.co.uk or by phone.

Please note that purchases made during a Robeez sale or promotion may be exchanged for designs offered in the original sale as stock permits.  Some offers are final sales. Robeez Footwear Ltd. cannot accept for return or exchange any product purchased from online auction sites or where the Robeez label has been altered. For your assurance of product quality and authenticity, look for the Robeez brand on the label affixed below the ankle band of the right shoe.

Click here to view and print our return/exchange form and follow the directions provided.
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